Lunch Spotlight – Your Schedule Is Burning You Out: Four Steps to Reducing Administrative Burden and Reclaiming Physician Time

Sponsored Session

Ontario physicians spend nearly 10 hours per week on administrative work, much of it tied to scheduling and coordination. When schedules break down, the impact extends beyond logistics. This means documentation is rushed, billing suffers, and physicians absorb the cognitive load of keeping the system running.

This session outlines four practical steps to help Ontario physicians and clinic teams redesign scheduling as a core part of clinical operations, not just an administrative task. Plus, dive into key findings of how one hospital saves more than 8,000 hours a year that is put back into patient care.

Join Arthur Calen from Petal Health as he highlights where time and energy are most often lost in scheduling workflows, how to reduce system friction through better visibility and automation, and how to implement practical changes that protect clinical time without adding complexity.

In addition to focusing on scheduling design, operational visibility, automation, and alignment with documentation and billing, this session will demonstrate what happens when scheduling is treated as infrastructure, showing how better systems reduce burnout, improve efficiency, and unlock capacity across your practice.

Key Takeaways for Attendees

• Identify where scheduling inefficiencies are driving administrative burden and burnout
• Reduce cognitive load through more structured, automated scheduling workflows
• Improve coordination and visibility across teams to prevent disruptions
• Reclaim clinical time by aligning scheduling with documentation and billing processes

Presented by:

• Arthur Calen, Account Executive, Petal Health
• Alexander Sinclair, Solutions Engineer, Petal Health

Presenter Bios:

Arthur Calen

Arthur Calen is an Account Executive at Petal Health. He helps healthcare executives, department heads, and physicians resolve operational inefficiencies, leading to measurable improvements. With experience in SaaS, cloud services, and IT infrastructure, he delivers technology solutions that optimize resources, strengthen team performance, and drive better patient outcomes.

Having led cross-industry projects, Arthur understands how to translate technology into tangible value for leadership teams. He builds relationships based on empathy and trust, fostering seamless adoption of change and alignment with organizational goals. Whether accelerating digital transformation, improving access to care, or supporting strategic growth initiatives, Arthur collaborates with leaders to ensure technology investments deliver lasting operational and clinical impact.

Alexander Sinclair

Alex has supported US and Canadian organizations in technology innovation and adoption for over 15 years. As a solution engineer, bridging the gap between what technology can do and what people need is what excites Alex and how he helps customers make a lasting impact.

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