Implementing FHO+ and Digital Best Practices

Description and Learning Objectives: 

Family Health Organization are undergoing the most significant change in 20 years with the implementation of the FHO+. This session will provide practical guidance on hourly rate, continuity of care, billing and digital workflows embedded within your EMR and practice systems.

Participants will explore key changes to billing codes and fee values, what’s staying the same and what’s not, and practical guidance on what to bill and what to avoid.  We will also look at digital tools such as EMR guides, billing submission, and team-based workflows to improve accuracy, efficiency, and compliance. Real-world examples will demonstrate how practices can reduce administrative burden, improve data capture, and ensure appropriate submission of premiums, bonuses, and incentives.

Designed for physicians, practice managers, and administrative leads, this session focuses on actionable strategies that can be implemented immediately to strengthen billing performance while supporting high-quality patient care.

Co-presented with physicians, this session translates policy and process into real clinical consequences, helping clinicians make informed technology decisions before they find themselves stranded.

By the end of this session, participants will be able to:

• Understand the changes from FHO to FHO+ – hourly rate, continuity of care, billing codes and more.
• Understanding how FHO+ incentives enable greater patient attachment.
• Integrate digital tools and EMR-based workflows to improve billing documentation.

Moderated by:

Chandi Chandrasena, MD, Chief Medical Officer, OntarioMD

Presented by:

• Ryan Banach, MD, Family Physician
• Salesh Budhoo, MD, Family Physician
• Melissa Bastin, Practice Enhancement Consultant

On behalf of the OMA and OntarioMD

Moderator:

Chandi Chandrasena, MD

Dr. Chandrasena joined OntarioMD (OMD) as its Chief Medical Officer (CMO) in 2021. She is a family physician practicing in Ottawa for almost 20 years and a former OMD Physician Peer Leader who has mentored many of her colleagues to use EMRs and digital health tools effectively to enhance patient care. As CMO, she provides clinical advice at provincial and national tables and clinician advisory groups and is instrumental in forging system-level partnerships.

Panelists:

Ryan Banach, MD

Dr. Banach is the Early Career Supports Lead in the Office of Health System Partnerships at the DFCM. He has been practicing comprehensive office-based family medicine in the Jane and Finch neighbourhood of Toronto for 12 years—an experience that has given him insight into the inequality of care patients receive across different neighbourhoods in Toronto. He is an adjunct clinical lecturer at DFCM who has taught both medical students and residents. Dr. Banach is passionate about practice management and frequently delivers presentations to physicians to help them understand better the business side of medicine. He also presents seminars on billing, office efficiency, and career management to Ontario family physicians.

Salesh Budhoo, MD

TBA

Melissa Bastin

TBA