AI-enabled patient experience management: Reducing cognitive load and consultation time in community practice

Recommended for: Family physicians, specialists, executive directors, clinic managers and clinic staff. Open to all attendees interested in the topic. 

Clinicians today are navigating growing patient volumes, increasing administrative demands, and information overload—all while striving to deliver exceptional patient care. How can AI help? 

This session explores a practical framework for integrating AI across the patient journey, from pre-visit intake and consultation support to post-visit follow-up. Learn how AI-powered tools can streamline documentation, synthesize patient information, automate routine tasks, and reduce cognitive burden for clinicians. 

Through real-world workflows and implementation strategies, attendees will discover how AI can save valuable time, improve clinic efficiency, and create more meaningful patient interactions—turning technology into a tool for better care, not more work. 

Learning Objectives: 

By the end of this session, participants will be able to: 

• Describe how AI-enabled tools can support the patient journey through pre-visit intake, in-visit clinical support, and post-visit follow-up. 
• Identify opportunities to reduce clinician cognitive load and administrative burden through AI-assisted documentation, data synthesis, and patient communication. 
• Apply practical strategies for integrating AI-enabled patient experience workflows within community practice settings intended to improve efficiency, patient engagement, and clinician satisfaction. 

Speaker:

• Neha Sadhotra, PH.D., Independent Consultant

Presenter Bios:

Neha Sadhotra, PH.D.

Dr. Neha Sadhotra is Assistant Professor of Marketing and Founding Chairperson of the MBA Healthcare Management program at NMIMS. A Ph.D. from IIM Lucknow, she specializes in healthcare marketing, patient experience, and digital health innovation. Her work focuses on how AI and digital technologies can improve care delivery, efficiency, and patient engagement. She has delivered executive education and consulting for organizations such as AstraZeneca, GSK, and ICICI Bank, with a focus on service excellence and digital transformation in healthcare.

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