When Your Right Hand Leaves: Using a Staff-Centred Toolbar for Continuity

Front-line staff play a critical role in the stability and efficiency of family practices. This session explores common digital pain points that impact clinic workflows and contribute to physician burnout when staff leave. Learn how a standardized, staff-centered EMR toolbar can reduce variability, support onboarding, and build workflow resilience—especially during staffing disruptions. Attendees will gain practical strategies rooted in human-centred design to co-create simple, sustainable digital tools that enhance team function without needing advanced technical expertise.

Presented by:

• Preshanthini Shanmugathasan, MD, Digital Health Workflow Strategist, Family Physician, Ancaster FHO  

Presenter Bios:

Preshanthini Shanmugathasan, MD

A dedicated and compassionate full-spectrum Family Physician with over a decade of clinical experience, committed to delivering high-quality, patient-centered care. Passionate about digital health innovation, with a focus on integrating practical technologies into everyday clinical workflows to improve efficiency, accessibility, and outcomes. Strongly aligned with forward-thinking, team-based approaches to comprehensive and integrated care for individuals and families across all stages of life.

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