Recommended for: Family physicians, specialists, nurses and nurse practitioners, executive directors, clinic managers and clinic staff. Open to all attendees interested in the topic.
What if clinicians could spend less time on documentation and more time with patients?
This session shares a practical, real-world model for modernizing patient encounters through the thoughtful use of digital automation, AI scribes, and team-based workflows. Learn how pre-visit questionnaires, proactive care planning, AI-assisted documentation, and secure digital follow-up can create more efficient, patient-centred visits without increasing workload or extending appointment times.
Drawing on experience from a community family practice, this presentation will demonstrate how technology can reduce administrative burden, improve patient engagement, support preventive care, and help clinicians focus on what matters most—the human connection at the heart of family medicine.
Learning Objectives:
By the end of this session, participants will be able to:
- Apply pre-visit digital tools to improve visit preparedness, documentation quality, and clinical efficiency in primary care.
- Integrate AI-assisted documentation workflows to reduce administrative burden while maintaining clinical oversight and patient-centred care.
- Leverage team-based digital workflows to enhance patient engagement, preventive care, and continuity of care.
Presented by:
- Michelle Greiver, MD, Family Physician. Bathurst Family PhysicianD
Presenter Bios:
Michelle Greiver, MD
Dr. Greiver is a family physician and Professor at the Department of Family and Community Medicine, Temerty Faculty of Medicine, University of Toronto. She held the Cheesbrough Chair in Family and Community Medicine Research and North York General Hospital from 2018 to 2023. As Director, she oversaw the Electronic Medical Record Data Safe Haven and clinical research activities for the University of Toronto Practice Based Research Network (PBRN), which included all 14 academic units at the Department of Family and Community Medicine, University of Toronto, its affiliated teaching practices, and other practices in the community. Dr Greiver was the founding lead for the multi-PBLRN provincial initiative, POPLAR-the Primary care Ontario Practice-based Learning and Research Network. She chaired the PBLRN national Action Group, College of Family Physicians of Canada and co-led the Digital Health for Research and Care for the CIHR SPOR Network, Diabetes Action Canada and led its national Diabetes Data Repository. Dr Greiver was a founding member of the Canadian Primary Care Sentinel Surveillance Network (CPCSSN), Canada’s multi-EMR chronic disease surveillance system. In 2021, Dr Greiver was appointed by the Ontario Minister of Health as a member of the Ontario Health.