From waitlist to attachment: automating complexity screening for intake in primary care
Discover how a digital, EMR-integrated intake pipeline can simplify patient attachment while reducing administrative burden for primary care teams. This session explores a practical approach that combines self-registration, automated EMR chart creation, algorithm-based provider assignment and online appointment booking to streamline intake workflows and improve operational efficiency. Attendees will learn how digital tools can support more equitable patient attachment, reduce no-show rates and restore valuable capacity, offering a scalablemodel for primary care teams working to meet Ontario’s growing demand for access to care.
Speaker:
- Denis Tsang, Quality and Digital Health Strategist, Woodbridge Medical Centre Family Health Team
Presenter Bios:
Denis Tsang
Denis Tsang is a Quality and Digital Health Strategist and Registered Dietitian at Woodbridge Medical Centre Family Health Team and a Quality Improvement and Performance Lead at the Alliance for Healthier Communities. Since 2024, Denis has served as Board Chair of the College of Dietitians of Ontario. He is also a Lecturer at the Department of Family and Community Medicine, Temerty Faculty of Medicine, University of Toronto. Previously in the capacity of Quality & Innovation Program Manager at the University of Toronto’s Department of Family and Community Medicine, Denis focuses on the impact of data-driven digital health interventions on clinical outcomes, health equity, and cost-effectiveness in healthcare. He leverages his clinical expertise and technological knowledge of digital health solutions and electronic medical records to support equitable patient care and team-based primary care across Ontario.
Date
- Oct 02 2026
Time
- 1:10 pm - 1:40 pm
