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Administrative Overload: The Effect of Non-Clinical Administrative Burden on Canada’s Physicians 

This short snapper explores the growing impact of non-clinical administrative tasks faced by Canada’s physicians. Drawing on insights from 485 doctors across the country, a new research initiative by Dr.Bill in partnership with Santis Health aims to quantify the scope and evolution of this burden and its effects on clinician well-being, job satisfaction and patient care. Attendees will learn about the most pressing administrative challenges and explore practical tools, technologies and policy-level strategies to help reduce burnout and create more sustainable practice environments. 

Presented by:


Presenter Bios:

Maris Lush

Maris Lush is the CEO of Dr.Bill, a leading Canadian digital health platform that simplifies and streamlines medical billing for physicians. With more than a decade of leadership experience at the intersection of healthcare, finance and technology, Maris brings a unique lens to the challenges facing today’s clinicians – particularly those related to administrative burden and system inefficiencies. In her role at Dr.Bill, Maris has championed physician-centric solutions aimed at reducing non-clinical workload and empowering providers to focus more time on patient care. She is leading the organization’s strategic initiatives with a focus on national expansion and targeted investments in medical billing interoperability. Maris holds a Masters Degree from McMaster University, and is passionate about advancing system-level change that improves the day-to-day experience of clinicians and contributes to a more sustainable publicly funded healthcare system.


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