Opening Remarks and Welcome


- Dr. Gregory Athaide, OMD Board Chair

- Dennis Ferenc, Interim CEO, OMD

- Dr. Adam Kassam, OMA President

- Allan O’Dette, OMA CEO
Keynote Address – Truth and Reconciliation: What will be your commitment to Indigenous Health in a virtual world?

Through a virtual interactive session, participants will explore root causes of Indigenous health disparities, while recognizing culture as treatment and critique how digital health initiatives may or may not improve health of Indigenous Peoples.
September 30, 2021 is Digital Health and Virtual Care Day, but more importantly, National Day for Truth and Reconciliation. This day provides an opportunity for Canadians to recognize and commemorate the tragic legacy of residential schools. OMD is honoured to have Dr. Sarah Funnell, Founding Director of the Centre for Indigenous Health Research and Education at the University of Ottawa, deliver the keynote address for Digital Health and Virtual Care Day.
Presented by Presented by: Dr. Sarah Funnell, Founding Director of the Centre for Indigenous Health Research and Education (CIHRE)
Physician Burnout and Technology

Stream 1: Burnout and Efficiency
In this session, participants will learn about:
• Burnout – definition, scope, causes
• Technology as a factor leading to burnout
• Impact of virtual care on burnout
• Impact of virtual care on burnout
At the end of this session, participants should have a better understanding of how to manage burnout within their practice.
Presented by Dr. Mamta Gautam, Department of Psychiatry, University of Ottawa; Psychiatrist, Psychological Oncology Program, The Ottawa Hospital; President of CEO, PEAK MD Inc.
Dr. Mamta Gautam is an internationally renowned psychiatrist, consultant, certified coach, author and speaker. She is a pioneer in the area of Physician Health and Well-being, and is known as the “The Doctor’s Doctor”. Her two main areas of focus are Physician Health and Physician Leadership, allowing her to address both individual and system-level factors in physician wellness. She is the recipient of numerous prestigious awards for her innovative work in physician health, and has been awarded Distinguished Fellowships in both the Canadian and American Psychiatric Associations
Medical Apps for Patients

Stream 2: Patient Care and Innovation
In this session, participants will learn about:
• Which apps to recommend to patients and how to use apps carefully
• Which apps are useful in practice
• Share apps that other doctors will find useful
At the end of this session participants will have a better understanding of medical apps that can be successful to use with patients.
Presented by Dr. Chandi Chandrasena, Chief Medical Officer, OMD
Dr. Chandi Chandrasena joined OntarioMD (OMD) as its Chief Medical Officer (CMO) in 2021. She is a family physician practicing in Ottawa for almost 20 years and a former OMD Physician Peer Leader who has mentored many of her colleagues to use EMRs and digital health tools effectively to enhance patient care. As CMO, she provides clinical advice at provincial and national tables and clinician advisory groups and is instrumental in forging system-level partnerships.
Virtual Care and Practice Management Improvements – Clinic Manager Perspective

Stream 3: Digital Awareness for Clinics
In this session, participants will learn about:
• How to improve your practice management using your EMR and virtual care tools.
• How to use the available features in virtual care tools and your EMR
• Which add-on products for your EMR are available today
At the end of this session participants will learn how to better manage their practice through their EMR and virtual tools.
Presented by Mr. Stephen Beckwith, OMD Clinic Manager Peer Leader
Stephen Beckwith has over 16 years of experience in health care administration and is a Clinic Manager Peer Leader with OntarioMD. Stephen has worked in several areas: emergency, specialty and primary care. He has also worked on the implementation of a variety of ministry initiatives and has a strong passion for efficiency in health care. Stephen is currently the IT and Operations Lead for the South East Toronto Family Health Team – a large, multi-site academic FHT that focuses on quality improvement.
Insights4Care (i4C) Program and CPSO QI/QA Case Study

Stream 1: Burnout and Efficiency
In this session, participants will learn:
• The Shared experiences of what to expect with CPSO QI/QA
• Ideas for practical approaches to successfully start a CPSO QI/QA Program
• Recommendations for support & tools available to physicians with CPSO QI/QA
• Benefits realized from Quality Improvement Intervention
Presented by Dr. Emad Henein and Dr. Farnaz Ghorbani
Dr. Emad Henein studied for his M.D. at Alexandria University, Faculty of Medicine in Egypt. He has a USMLE Certificate to practice in the United States and got his licence to practice in Canada in 2002. He did his family medicine residency at the University of Western Ontario in 2004 and in 2006 obtained a CFPC Specialists certificate.
Dr. Ghorbani is a family physician practicing in Richmond Hill, Ontario. She graduated as an international MD in 1991 from National (Melli) University in Tehran and has 30 years of experience in Family Medicine.
She had a few years of Rural medicine experience before moving to Canada in 1995. After receiving the Canadian qualifications she worked in Newfoundland and Labrador for the duration of 4 years from 1996-2000.
Her work in the province of Newfoundland and Labrador included Rural medicine, emergency medicine, in-patient hospital care, home visits and Geriatric care in addition to patient care in remote areas and small communities in the province. At present she works as a full-time Family Physician in Richmond Hill, Ontario since Oct 2000. She also has an interest in Women’s health.
Dr. Ghorbani holds a fellowship in family practice.
Tips for Being Environmentally Sustainable in Primary Care (Green Clinic)

Stream 2: Patient Care and Innovation
Learning In this session, participants will learn:
• The relationships between health, healthcare, and the environment
• Site infrastructure changes that can lessen waste production and lower carbon footprint
• Care-based ideas that can improve both patient and planetary health
At the end of this session, our hope is that participants will know more about our practical, tested, evidence based green health care initiative tools and be inspired to use them.
Presented by Dr. Meghan Davis, OMD Luminary Award Winner and Tatiana Gayowsky, Hamilton Family Health Team
Dr. Davis graduated from McMaster in 1986 from chemical Engineering and in 1992 from medical school. She has been practicing medicine in Hamilton since 1994 within a group family practice in the east end of the City. She is an associate lead physician at the Hamilton Family Health team where she has led the Green Initiative since November 2019. She also works with Cancer Care Ontario/Ontario Health as the medical lead for the Screen For Life mobile cancer screening coach and as the regional primary care. She is an Assistant Clinical Professor in the Department of Family Medicine at McMaster. Dr. Davis is passionate about proactive health care and wellness.
Tatiana Gayowsky graduated from McMaster University in 2019 with a combined honours Arts & Sciences and Anthropology degree and a minor in Psychology. Her dual passions for healthcare and environmentalism have led to her engagement with the Hamilton Family Health Team, assisting the Green Initiative Project there since January 2021.
Medico-Legal Developments in Virtual Care

Stream 3: Digital Awareness for Clinics
OntarioMD’s General Counsel and Chief Privacy Officer will provide an overview of significant legal developments from the past year, with an emphasis on issue relevant to virtual care. The session will also introduce key concepts related to privacy and security issues.
The session will include insights from recent guidance from the Information and Privacy Commissioner and the College of Physicians and Surgeons of Ontario. The presentation will incorporate practical insights to assist clinicians in managing their obligations under relevant policies and the Personal Health Information Protection Act, as informed by recent case law. Forthcoming legislative changes will also be discussed.
There will be an opportunity for questions about compliance management and virtual care best practices.
Presented by Ariane Siegel, OMD General Counsel & Chief Privacy Officer
Ariane joined OntarioMD as General Counsel and Chief Privacy Officer at the beginning of January, 2016. Ariane is recognized internationally as one of Canada’s leaders in the field of data protection and technology law. In 2015 and 2016 Ariane she was listed among Who’s Who’s leaders in Technology Law. She has an in-depth background on issues pertaining to privacy and technology law, particularly as they relate to the health care system and electronic medical records. Prior to joining OntarioMD, Ariane established her own law firm, Signal Hill Digital Law, she also spent 11 years as a lawyer and Partner at Canada’s largest law firm. She acted as General Counsel for the launch of Richard Branson’s Virgin Mobile in Canada. Ariane has also served as Law Clerk to the Chief Justice of the Ontario Court of Justice and worked as constitutional counsel to the Attorney General of Ontario. A leader in the area of data protection and privacy, Ariane has provided counsel to private sector organizations, including pharmaceutical companies, medical device manufacturers and doctors on compliance with Canada’s privacy legislation. Ariane has worked as a senior investigator with the Office of the Privacy Commissioner of Canada. Ariane works closely with the American Bar Association Cyberspace Law Committee and currently co-chairs their sub-committee on data analytics. She has provided counsel to global and Canadian companies in a variety of sectors, including telecommunications, financial services, transportation and hospitality. Ariane obtained both her LLB and LLM from Osgoode Hall Law School and has written and spoken extensively on the field of privacy and technology law in Canada and abroad.
Privacy and Security Issues in Virtual Care and Hacking Case Study

Stream 3: Digital Awareness for Clinics
Expanding on the preceding Medico-Legal Update, this session is designed to provide an overview of essential privacy and security concepts. The presentation will address:
• Key privacy policies and laws, and their application to healthcare;
• Key privacy policies and laws, and their application to healthcare;
• Cybersecurity best practices; and
• Privacy breach management and reporting.
In addition, attendees will benefit from a personal case study, presented by Dr. Artur Gevorgyan, regarding the threats posed by hackers. Dr. Gevorgyan was a victim of a recent cyberattack and will share his lessons learned from the experience.
The session will conclude with a brief explanation of cyber liability insurance, led by a representative from OMA Insurance.
Presented by Dr. Artur Gevorgyan and OntarioMD Chief Privacy Officer and General Counsel, Ariane Siegel
Dr. Gevorgyan is an Otolaryngologist – Head and Neck Surgeon, practicing in Oshawa, ON. He graduated from Yerevan State Medical University in Armenia in 2001. He was briefly a resident physician in Armenia before moving to Canada. He has worked as a Research Fellow, while doing a Master’s degree at the University of Toronto and the Hospital in Sick Children. He subsequently trained in Otolaryngology – Head and Neck Surgery at the University of Toronto, which was followed by a fellowship in Advanced Rhinology and Skull Base Surgery in Amsterdam, the Netherlands. He has been a staff surgeon at Lakeridge Health since 2013, and the Head of the Division of Otolaryngology – Head and Neck Surgery since 2018. Dr. Gevorgyan’s practice focuses on general otolaryngology and rhinology. He is a Vice-Chair and Secretary-Treasurer of OMA Section on Otolaryngology – Head and Neck Surgery, and a District 6, Durham country delegate. His interests include medical leadership, road cycling and cybersecurity.
Remote Patient Monitoring

Stream 2: Patient Care and Innovation
In this session, participants will learn:
• Use of remote monitoring in CHF, COPD, and COVID care
• Optimizing the referral experience from EMR
• Working with community partners to ensure provider friendly pathways with no rejected referrals
Presented by Dr. Paul Gill, OMD Physician Peer Leader and Jennifer Littlejohn, OMD Practice Enhancement Consultant
Dr. Gill is a family physician with the Maitland Valley Family Health Team in Goderich. In addition to working as a primary care provider, he is the OH West – SW Digital Clinical Lead, Chief of Anesthesia at the Alexandra Marine and General Hospital, and Chair of Rural Pain Medicine at the Gateway Rural Health Institute. Prior to accepting the role of Huron Perth Clinical Lead, Dr. Gill was the South West LHIN Primary Care Co-Lead for two years, and currently teaches at the University of Toronto. Dr. Gill received his Doctor of Medicine from McMaster University in 2010, and completed his residency and Family Practice Anesthesiology Fellowship at the University of Toronto. He is currently chair of the OH West – SW Primary Care Covid Response.
Jennifer Littlejohn is is a Practice Enhancement Consultant with the Insights for Care (i4C) Program at OntarioMD. Jennifer has been working in Healthcare for over 20 years and applies her deep knowledge of practice workflows, digital health technology and change management to support clinicians and their practices in achieving their population health and quality improvement goals. Jennifer has her Bachelor of Arts Degree and has recently completed her Certificate in Quality and Safety from the Institute for Healthcare Improvement.
The Digital Specialist

Stream 1: Burnout and Efficiency
In this session, participants will learn:
• How to use EMR Add -ons for in office and virtual care in a specially practice
• How to use an EMR Core clinical dataset for quality care and research
• Preventing burnout in specialty practice using Scribes
At the end of this session, participants will have a better understanding of how specialists can work virtually and in coordination with primary care practices.
Presented by Dr. Vandana Ahluwalia, OMD Specialist Physician Peer Leader
Dr. Vandana Ahluwalia is the past Chief of the Rheumatology Division of the William Osler Health System in Brampton, Ontario. She is a graduate of Queen’s University and completed her medical training at the University of Toronto Medical School. She did her Internal Medicine training and Rheumatology fellowship at U of T with a subsequent research fellowship focus on lupus. She sees patients in her Brampton community practice as well as in the combined Rheumatology/Orthopedics MSK clinic at Brampton Civic Hospital. She continues to be actively involved in clinical trials and studies related to inflammatory arthritis and has co-authored various articles within this therapeutic area. She is a keen proponent of models of care in Rheumatology and is a published researcher in this field.
Dr. Ahluwalia held the position of President of the Ontario Rheumatology Association (ORA) from 2010-2012 and just finished her tenure as President of the Canadian Rheumatology Association (CRA) in February 2020. She continues to sit on the board of the CRA as the past- President.
In 2012, Dr. Ahluwalia received the “Community Rheumatologist of the Year” award by the University of Toronto, Rheumatology Division. In May 2016, she was further recognized for her pioneering work in models of care (MOC) and electronic medical records (EMR) adoption and received the “Rheumatologist of the Year award” by the Ontario Rheumatology Association. In 2017, she received the “Philanthropy award” presented by the William Osler Health System Foundation for her successful fundraising efforts supporting the hospital and patient care.
Sustaining Virtual Care and Supporting Digital Transformation

Sponsored Presentation
Presented by Dr. Rashaad Bhyat, Canada Health Infoway
Embracing Digital Health: How COVID and OHTs are Opening Doors for Providers to Access Tools for Better Patient Care

Sponsored Presentation
The digital health landscape in Ontario has seen a massive shift over the last couple of years, in part due to the pandemic and the implementation of Ontario Health Teams. While challenging, this combo means new funding and new technologies are now available for health care providers and in turn, plenty of opportunities to leverage these digital tools for better patient care and physician workflows.
In this session, Samantha Fitzsimons, Sr. Manager of Business Development, and Dr. Doug Kavanagh, Medical Director, Co-Founder, and practicing family physician, will discuss the changes they’ve seen and how primary care doctors, specialists, and OHTs can make use of Ocean’s provincially-funded eReferral program, verified virtual visit solution, and online appointment booking platform.
Presented by Samantha Fitzsimons, Sr. Manager of Business Development and Dr. Doug Kavanagh, Medical Director and Co-Founder

Samantha Fitzsimons
Building on her experience as a Physiotherapist, Samantha’s career has included a diverse set of leadership roles within the public and private health care sectors. She brings over a decade of experience in business development, system level collaboration, program design and implementation, working to create a health care system that functions better for its users. She has successfully led several multidisciplinary teams through the relationship building, ideation, solutioning and implementation phases of care model redesign, with the goal of improving clinical and system-level outcomes. Her passion is helping people to thrive in their communities as they age and bringing together people from across the health care system and adjacent industries to create solutions with the greatest impact. Samantha currently serves as the Senior Manager of Business Development at CognisantMD.

Dr. Doug Kavanagh
Doug Kavanagh, co-founder of CognisantMD™, is a Toronto-based family physician who specializes in electronic medical records development and knowledge translation. He is the author and former chief architect of TELUS PS Suite, Canada’s leading electronic medical records system. Doug has also created many clinical decision support systems deployed across the country, including Ontario’s first ePrescribing network for the Georgian Bay Family Health Team.
Doug has over fifteen years’ experience working with physicians and allied health professionals to improve their healthcare IT in a variety of clinical settings. He graduated at the top of his software engineering class at the University of Waterloo in 2006, received his medical doctorate from the University of Toronto in 2011 and now works as a community family physician and clinical instructor within the North York Family Health Team.
Remote Patient Monitoring to Address Surgical Backlog and Post-surgical Monitoring

Primary Care at Home

Sponsored Presentation
A primary care model that gives patients timely access to after-hours health care seA primary care model that provides patients timely 24/7 access to health care services in the comfort of their own home (in-person/virtual)
Presented by Sherry Hnatyshyn-Webster, RN, Managing, Director, CareChart and Carepath Inc.
The Future of Healthcare is Collaborative

Sponsored Presentation
We are at a turning point in how we think of the health record and its role in healthcare delivery. In an age of ever-increasing amounts of health information and changing demands on healthcare, patients, primary care providers and healthcare teams need digital tools to better communicate with one another, to coordinate care and ultimately, to collaborate on improved health outcomes.
During this session, Dr. Puneet Seth, a practicing family physician and Managing Principal at TELUS Health, will discuss what collaboration means in the context of the health record, how TELUS Health is making this possible through its EMRs and patient engagement tools, and what the future looks like with the Collaborative Health Record (CHR).
Presented by Dr. Puneet Seth, Family Physician, Managing Principal, TELUS Health

Dr. Puneet Seth is a physician, technologist and entrepreneur who is passionate about redesigning healthcare. An alumnus of the School of Medicine at McMaster University, Dr. Seth has been engaged in the digital health industry for nearly a decade having worked on a healthcare podcast, a social media health educational tool and the TELUS Collaborative Health Record (formerly from InputHealth) – a future-forward digital health record platform. He is currently Managing Principal at TELUS Health, part-time Assistant Clinical Professor (Adjunct) at the Department of Family Medicine at McMaster University, and a practicing physician in family medicine and occupational health in Toronto, Ontario. Dr. Seth routinely writes, speaks and advocates on improving patient access to their health information and accountability of the healthcare system.
Accuro EMR: Canada’s Largest Single-Platform EMR, Now with Integrated Virtual Care

Sponsored Presentation
Discover how providers across Canada are maximizing their time and improving patient satisfaction with AccuroEMR’s integrated virtual care tools. Join our Accuro Product Manager and two of our Practice Consultants as they acquaint you with QHR Technologies, provide an overview of AccuroEMR, and introduce you to Accuro Engage: a suite of virtual care tools that lets you engage with patients and incorporate encounter information without ever leaving the EMR.
Presented by Allison Cooney – Product Manager, Paige O’Hearn – Practice Consultant, Zohra Charaniya – Practice Consultant
Advice and Tips from OntarioMD Peer Leaders (Virtual EMR Round Table Workshops)

At the end of the workshops, participants will recognize opportunities for how to optimize the use of their EMR identifying better workflows, examining and reviewing toolbars, and how to benefit more from other EMR functionality such as prescribing, billing, and integration with other digital health tools.
Workshop Topic | Certified EMR | Speaker |
Tips and Tricks | ABELMed EHR-EMR/PM | Tripho Bogias, OMD Clinic Manager Peer Leader |
Ask Me Anything | Accuro EMR | Dr. Stephen McLaren, OMD Peer Leader |
New Users / Beginners | Accuro EMR | Dr. Vineet Nair, OMD Peer Leader |
Prescriptions, templates, eConsults | Accuro EMR | Ibrahim Omar, Nurse Practitioner Peer Leader |
Tips and Tricks | Accuro EMR | Dr. Harvey Blankenstein, OMD Physician Peer Leader |
Tips and Tricks (For Specialists) | Accuro EMR | Dr. Vandana Ahluwalia, OMD Specialist Physician Peer Leader |
Tips and Tricks (With a focus on Population Reports, Searching, Mining for Conditions, Templates, eConsult, Video Connect and Disease Registry) | Avaros EMR | Dr. Keith Thompson, OMD Physician Peer Leader |
Tips and Tricks | Clinic Information System (CIS) | Dr. Jeffrey Habert, OMD Physician Peer Leader |
Tips and Tricks | Collaborative Health Record (CHR) | Dr. Karim Vellani, OMD Physician Peer Leader |
Tips and Tricks | EMR Advantage | Carly Burdick, Carolyn Shields, OMD Clinic Manager Peer Leaders |
Q&A with Practice Advisor | OntarioMD Q&A | Amanda Story, Practice Advisor, OntarioMD |
Ask Me Anything | OSCAR | Dr. Braedon Hendy, OMD Physician Peer Leader |
Ask Me Anything | OSCAR | Dr. Carlos Yu, OMD Physician Peer Leader |
Tips and Tricks (With an additional focus on Billing) | OSCAR | Dr. Anil Maheshwari, OMD Physician Peer Leader |
Tips and Tricks (managing historical COVID Vaccination reports) | PS Suite EMR | Dr. Kevin Samson, OMD Physician Peer Leader |
Ask Me Anything | PS Suite EMR | Roger Mandjlekian, OMD Clinic Manager Peer Leader |
Ask Me Anything (With additional focus on Remote Patient Monitoring) | PS Suite EMR | Dr. Paul Gill, OMD Physician Peer Leader |
EMR Dashboard | PS Suite EMR | Dr. Loredana Di Santo, OMD Physician Peer Leader |
New Users and Migrations | PS Suite EMR | Dr. Salesh Budhoo, OMD Physician Peer Leader |
Pros and Cons of Video Visits | PS Suite EMR | Dr. Noah Crampton, OMD Physician Peer Leader |
Tips and Tricks • Custom Forms • Encounter Assistants • Reminders • Toolbars • Searches • Stamps | PS Suite EMR | Jonathan Fowler, OMD Clinic Manager Peer Leader |
Billing Tips | PS Suite EMR | Dr. Jeffrey Dennison, OMD Physician Peer Leader |
Virtual Billing for Family Physicians

Stream 4: Billing Information
Are you currently practicing in a Primary Care Model and would like to learn more about virtual care billing? The OMA seminar will discuss Virtual Care Billing for family physicians, focusing on the FHO model. The session will cover primary care codes and give you a better understanding of topics such as premiums, Q codes and bonuses available.
Attendees will be able to assess different virtual care billing codes and how to use them when billing.
Presented by Dr. Rick Tytus, Family Physician, on behalf of the Ontario Medical Association
Dr. Tytus is an Associate Clinical Professor in the Department of Family Medicine at McMaster University.
Dr. Tytus is the current OMA District 4 Chair and a member of the National Virtual Medicine Task Force Guidelines.
He is a former member of the OMA and CMA Boards and is co-founder of Banty, a Medical Virtual Video Platform.
Dr. Tytus is the Past Chair of OntarioMD, and Past President of the Hamilton Academy of Medicine. He was the Co-Chair of the Virtual Care Working Group and was a member of the Ontario Physician eHealth Council.
Dr. Tytus has received numerous awards including the 2012 Family Physician of the Year presented by the Ontario College of Family Physicians.
Dr. Tytus is a strong believer that technology improves patient outcomes and enhances healthcare access.

8:30 AM – 9:30 AM
OntarioMD’s first virtual conference will open up with two special keynote addresses featuring Dr. Jane Philpott, Special Advisor to the Ontario Government on the new Ontario Health Data Platform who will speak to the Ontario Health Data Platform and the value it will brings dealing with Covid-19 and beyond. The second keynote will feature, Mr. Matt Anderson, the President and CEO of Ontario Health who will speak to the new work of Ontario Health during Covid-19 and beyond.
Presented by: Dr. Jane Philpott and Matthew Anderson

9:35 AM – 10:00 AM
Learning Objectives
1. Why secure messaging is a key modality for the provision of virtual care
2. What is the economic benefit of secure messaging?
3. Security considerations of sending personal health information via email
4. Why the correct payment model, integration of data, and equity of access will be key considerations for the successful adoption of secure messaging
At the end of this session participants will be able to assess the benefits from a privacy and economical viewpoint of secure messaging
Presented by: Dr. Duncan Rozario

9:35 AM – 10:00 AM
Learning Objectives
1. Which apps to recommend to patients and how to use apps carefully
2. Which apps are useful in practice
3. Share apps that other doctors will find useful
At the end of this session participants will have a better understanding of medical apps that can be successful to use with patients.
Presented by: Dr. Chandi Chandrasena

9:35 AM – 10:00 AM
Learning Objectives
1. How to improve your practice management using your EMR and virtual care tools.
2. How to use the features that may be available to you with virtual care tools and your EMR
3. Explore some of the add on products on the market today
At the end of this session participants will learn how to better manage their practice through their EMR and virtually.
Presented by: Mr. Stephen Beckwith

10:05 AM – 10:30 AM
Learning Objectives
1. Demonstration and Discussion of virtual care tools
2. How to engage patients and adapt workflows
3. Best use these tools, both during the pandemic and beyond
At the end of this session participants will understand and optimize the use of virtual care as it best suits their practice.
Presented by: Dr. Kevin Samson

10:05 AM – 10:30 AM
Learning Objectives
1. Virtual care 1 on 1 is simple. Why is it so challenging to create clinic flow in the virtual environment?
2. Tips for adopting virtual care in a 1 on 1 physician:patient environment
3. Tips for adopting virtual care in more complex clinic settings (interdisciplinary clinics, clinics with trainees)
At the end of this session participants will learn how to incorporate virtual care into their clinical workflow.
Presented by: Dr. Sharon Domb

10:05 AM – 10:30 AM
Learning Objectives
1. Understand key concepts and definitions around Privacy and Security
2. How to handle privacy breaches
3. Your obligations under the Personal Health Information Protection Act (PHIPA)
At the end of the session participants will be able to review and evaluate key concepts and definitions.
Presented by: Ariane Siegel

10:35 AM – 11:00 AM
Learning Objectives
1. Learn about the OntarioMD Insights4Care Program, providing clinicians with the tools and services for actionable population health management
2. Hear about clinicians’ experience utilizing the i4C Dashboard to gain greater population insights and to make practice improvements
3. Learn the important role of hands-on clinician support by OntarioMD’s advisors in realizing the i4C Dashboard’s full value to patient care
At the end of the session participants will be able to assess the value of the OntarioMD Insights4Care Program.
Presented by: Dr. Loredana Di Santo

10:35 AM – 11:00 AM
Learning Objectives
1. Identify which diabetes care processes must be in person and which can be virtual
2. Understand the role of mobile apps and wearable technology to support self-management
3. Consider ways your EMR can facilitate high quality virtual care
4. Explore how virtual care many enable specialists and primary care to actively collaborate
At the end of this session participants will be able to assess how to better treat and manage diabetic patients through virtual care vs in person.
Presented by: Dr. Noah Ivers and Dr. Ilana Halperin

10:35 AM – 11:00 AM
Learning Objectives
1. Review of burnout – definition, scope, causes
2. Technology as a factor leading to burnout
3. Impact of virtual care on burnout
4. Managing virtual care to stay healthy
Presented by: Mamta Gautam, MD, MBA, FRCPC, CPDC, CCPE, CPE

12:00 PM – 1:00 PM
Meet with different EMR, digital health and virtual care vendors who have innovative solutions that can benefit your practice

1:00 PM – 2:30 PM
Get advice and tips from OntarioMD Peer Leaders in these training workshops. At the end of the session participants will recognize how to optimize the EMR through identifying better workflows, examining, and reviewing toolbars and how to benefit more from other EMR pluses such as Prescribing, Billing, Integrated Care and more.

3:00 PM – 5:00 PM
Are you currently practicing in a Primary Care Model and would like to learn more about virtual care billing? The OMA seminar will discuss Virtual Care Billing for family physicians, focusing on the FHO model. The session will cover primary care codes and give you a better understanding of topics such as premiums, Q codes and bonuses available.
Attendees will be able to assess different virtual care billing codes and how to use them when billing.
Presented by: Dr. Rick Tytus
Sponsored Presentations

11:05 AM – 11:30 AM
2020 may turn out to be a watershed year for Virtual Care in Canada, as physicians across the country pivoted to the use of Virtual Care services, out of necessity. Physician organizations, Provincial/Territorial and Federal governments pulled together to help flatten the curve and keep Canadians safe during the COVID19 pandemic. Despite some successes, the journey towards providing truly virtual care has proven challenging for many physicians and other health care providers. While the outlook for sustainable virtual care is promising, the trajectory is not entirely certain.
In this presentation, attendees will learn about, and engage in a discussion on:
1. Virtual care adoption data and trending across Canada during COVID19
2. Infoway’s role in supporting provincial and territorial virtual care initiatives during the pandemic
3. Key enablers of the clinical pivot to virtual care, including EMR-integrated digital tools such as electronic prescribing
4. Challenges encountered by physicians in implementing virtual care
5. Ideas for the sustainability and enhancement of virtual care exiting the COVID19 pandemic, and in preparation for similar future events
Presented by: Dr. Rashaad Bhyat

11:05 AM – 11:30 AM
The shift to virtual care has brought with it new opportunities – and challenges – for patients and providers alike. Without in-person visits, something as simple as filling in a form or completing a screening tool can become a significant challenge. In this hands-on demo-style session, you’ll hear how clinics are supplementing virtual visit tools with EMR-integrated patient engagement tools to successfully make the transition to an increasingly virtual care-based world. From automated symptom screening, virtual check-ins, and secure attachment sharing to booking virtual appointments online, this session will share multiple was that technology is helping providers to safely and securely connect with patients both in and out of the clinic.
Presented by: Dr. Doug Kavanagh

11:05 AM – 11:30 AM
Ready or not, the COVID-19 pandemic forced physicians in Canada and around the world to suddenly begin seeking virtual care solutions as a crucial means of healthcare delivery. The urgency of the situation pressured many to quickly purchase software without enough time to thoroughly evaluate the effectiveness and now, seven months into the pandemic, too many physicians have been led to believe that telemedicine is the end all and be all of virtual medicine and that they shouldn’t expect more–when they should.
Virtual care, when designed and implemented properly, should be part and parcel of a collaborative, integrated solution that enables physicians to manage, assess, communicate, and engage their patients through a single point of access while also connecting with all members of the patient’s care team–with minimal clicks. Video and instant messaging are important elements of a toolbox that should include asynchronous communication–where real efficiency is generated–and which should empower physicians with the ability to easily assign patients tasks, share files from their health records, request additional information, issue prescriptions, provide counseling all from anywhere, anytime.
During this session, two practicing physicians–co-founders of InputHealth’s award-winning Collaborative Health Record (CHR)–will discuss lessons learned during the first months of the pandemic (when the CHR was widely adopted to assist Ontario’s efforts to counter the pandemic) and suggested steps that should be taken nationwide to make high-quality, integrated, collaborative care widely deliverable and accessible across Canada.
Presented by: Dr. Puneet Seth, President/CMO, and Marc Faktor, VP of Sales, InputHealth

11:35 AM – 12:00 PM
In 2015, chronic diseases caused about three-quarters of deaths in Ontario. The majority of these deaths were due to four major chronic diseases: cancers, cardiovascular diseases, chronic lower respiratory diseases and diabetes, which are the focus of this report. These chronic diseases not only reduce the quality and length of people’s lives, they are also expensive to treat. Their direct healthcare costs are estimated to be $10.5 billion a year in Ontario (2010 estimate in 2018 dollars).
The COVID-19 health care pandemic has created new risks for those with chronic disease. According to health authorities people with chronic diseases are at higher risk of death if they become ill from COVID-19. This includes: people with medical conditions such as heart disease; hypertension (high blood pressure); lung disease; diabetes; and cancer, people with weakened immune systems from a medical condition or treatment, such as chemotherapy and older adults, seniors and Elders. This places even greater pressure on a healthcare system that is already overloaded and stretched to capacity.
Virtual care technology including remote patient monitoring can improve care coordination, increase patient access to convenient care 24/7. It also greatly improves the patient experience and adherence to care plans, resulting in better disease management, improved outcomes and reduced costs.
Presented by: Dr. Sonny Kohli

11:35 AM – 12:00 PM
Join us to learn how TELUS Health can support you in bringing virtual care to your practice – and help you meet the challenge of a potential second wave of COVID-19.
Alison Foster, Senior Healthcare Business Consultant, will demonstrate how TELUS PS Suite EMR can help you maintain safe, patient-centred care by integrating communication tools directly into your EMR.
You’ll discover how TELUS PS Suite EMR and its add-ons enable you to:
• Initiate and conduct a virtual visit from TELUS PS Suite EMR
• Manage patient communications, share documents, and have patients complete self-assessments and forms online
• Send electronic prescriptions directly to the patient’s pharmacy and manage incoming renewal requests right in your EMR
Presented by: Alison Foster

11:35 AM – 12:00 PM
Join us and discover why Accuro is Canada’s #1 single-platform EMR. Its configurable clinic management modules are built for the demands of Ontario physicians, and its new integrated virtual care component – Accuro Engage – lets you connect with patients easily and securely, right from the EMR. It’s care delivery on your terms, for the kind of care we need today.
Presented by: Parth Bhatt, QHR Technologies with an introduction from Mike Checkley, President, QHR Technologies
* This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by the SOGC. You may claim a maximum of 5 hours (credits are automatically calculated).
This Group Learning program has been reviewed by the College of Family Physicians of Canada and is approved for 5 hours of group credits by the College’s Ontario Chapter.